TERMS AND CONDITIONS OF SALE, PAYMENTS AND SHIPMENTS

The offer and sale of products on our website www.alkemillacosmetici.it are governed by these Conditions of Sale, valid for each proposal, order and purchase order confirmation of the products. The confirmation of the order by the Customer constitutes acceptance of these conditions of sale.

Schedules and prices

Purchase method. Before forwarding the purchase order the customer is required to read the general conditions. Forwarding the purchase order implies their automatic acceptance. The customer purchases the product, the characteristics of which are illustrated online in the relative forms at the price indicated to which the cost of shipment is added as shown on the website. A summary will be shown, before purchase order confirmation, for the unit cost of each selected product, the total cost in the case of several products purchased, the cost of additional charges based on the type of payment selected and the total for the shipping costs. Once the purchase order has been confirmed, the customer will receive an email confirming receipt of the order containing all the information regarding the products purchased, the detailed indication of price, shipping costs, applicable taxes and the means of payment and the information on the right of withdrawal. With the sending of the confirmation email, the purchase contract is concluded and formalised. AlkemillaCosmetici.it reserves the right not to accept or process orders that are incomplete or missing essential data.

Delivery methods and schedule. AlkemillaCosmetici.it will deliver the products selected and ordered by the Customer in the manner referred to in the previous article via BARTOLINI. Delivery, according to the provisions of Article 6 of Legislative Decree no. 206/2005, takes, on average, 3 days and will not exceed 30 days from the day following the order transmission date. The invoice will be issued to the Customer in the delivered package, using the data inserted by the Customer during the registration phase on the website. To this end we recommend entering your Tax Code.

Price and product details. All the sale prices of the Products present on the website are expressed in euro and are inclusive of sales tax and any other duties. Any promotions are only valid for the online store. The applicable prices are those indicated on the Website at the moment of the purchase order by the Customer. The product prices published from time to time cancel and substitute previous prices and are subject to the actual availability of the product. The images of the product are solely for illustrative purposes.

Payment methods, shipping and delivery

Payments

Alkemilla allows payment by:

Credit card. The quickest method, which allows us to fulfil the order in record time. Pay with any card on the Visa, Mastercard, American Express circuits. Those who possess a Postepay and Banco Posta click card, which uses the MasterCard and Visa Electron circuits, may also pay by card online. No surcharge is made.

Prior bank transfer: the customer may pay by bank transfer to the current account in the name of AlkemillaCosmetici.it. The bank details will be sent to you via email once the order has been forwarded. The goods will be sent once the bank transfer has been received by AlkemillaCosmetici.it. To speed up the tracking of payment and order fulfilment, in the reason for the transfer please indicate the order number that has been communicated via email. Please send the bank transfer within 3 days from the date of order or the same will be cancelled. No surcharge is made.

Paypal: the customer can pay via Paypal, either through their own personal Paypal account or by choosing not to register with the Paypal service. If payment is not made within 2 days from the date of the order, unless otherwise agreed by the customer and AlkemillaCosmetici.it, the order will be cancelled without prior notice.Through the Paypal system payment can also be made using Visa and MasterCard credit cards. No surcharge is made.

Cash-on-delivery: the option for cash-on-delivery payment directly to the courier carries a surcharge of 4.00 euros. The surcharge must be paid even in the case of a free port.

Transport

The goods travel at the responsibility and risk of the buyer: AlkemillaCosmetici.it is, therefore, not responsible for any late delivery or damage derived from the transportation. If the parcel arrives visibly damaged, accept the package signing “subject to inspection”, otherwise it will not be possible to request any refund. If the package is refused, AlkemillaCosmetici.it can ask the customer to pay the entire charge for the delivery costs and the costs incurred for the package’s return to sender. The terms of delivery indicated by AlkemillaCosmetici.it refer to the products present in the warehouse and are not binding as they can be modified by AlkemillaCosmetici.it in the event of actual requirements. AlkemillaCosmetici.it reserves the right to deliver products relative to a single order in more than one delivery without any additional charge to the customer. Terms and conditions for unusual deliveries must be agreed in advance via email or by telephone by the Customer and AlkemillaCosmetici.it and accepted by both parties. Any special offers or promotions proposed by AlkemillaCosmetici.it are valid until the expiry of the same or until the products covered by the promotion have been exhausted.

Shipping

For shipping within Italy AlkemillaCosmetici.it charges a fee of €4.99, sales tax included, on orders up to 38.00 euros. On orders from 38.01 euros and over shipping is free. The offer is only valid for purchases within Italy.

The charge for shipping to Europe from €17.50, sales tax included.

For shipment outside of the European zone the charge is established on a country-to-country basis.

The shipping fee includes the cost of packaging and postage. We recommend that you group your items into a single order. We are unable to group two orders carried out separately, shipping costs will be applied to each one. Your package is sent at your risk but particular attention is given to fragile items.

The boxes are reasonably sized and your articles are well protected.

Product guarantee

AlkemillaCosmetici.it only guarantees the material integrity of the products at the time of delivery. Any defects must be communicated by the customer, under penalty of forfeiture, no later than 10 (ten) days from the delivery date. The customer has the right to replace damaged products upon return of the same, but no right to claim compensation for any other damage, even a later date. The shipping costs necessary for the replacement of products are to be borne by the customer. AlkemillaCosmetici.it does not offer any additional warranty on the products beyond that provided by the individual producers. Except in the case of wilful misconduct or gross negligence by AlkemillaCosmetici.it, it is agreed that the responsibility of AlkemillaCosmetici.it cannot exceed the price of the products subject to dispute purchased by the customer.

Right of withdrawal:

The customer has the right to withdraw from the contract and return the products ordered within the term of 14 (fourteen) working days from receipt of the same products. The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with a return receipt to Alkemilla Eco Bio Cosmetic srl, Fiscal Code 02926970738 with registered office in Massafra (TA) CAP 74016, in Via Santa Caterina 1/O, under the terms established by law. The Customer may not use the right of withdrawal for customised or loose products. The refund will be made as soon as possible, and in any case within 30 days from the date when AlkemillaCosmetici.it was informed, in the manner described above for the exercise of the right of withdrawal by the Customer. The customer is required within 30 (thirty) working days to exercise the right of withdrawal and to send the returned Products to the address of AlkemillaCosmetici.it, with traceable shipping and expenses charged to the Customer.

To cancel an order and for any other request or information, please write to us using the email address info@alkemillacosmetici.it or call us during opening hours on 099 946 05 40. AlkemillaCosmetici.it shipped goods are accompanied by an invoice placed inside the package with purchased goods.

Privacy

You can obtain information regarding the processing of personal data by accessing the Privacy section. Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.

Applicable law and dispute settlement

The General Conditions of Sale are governed by Italian law and, in particular, by the Legislative Decree 6 September 2005 no. 206 concerning remote contracts and by the Legislative Decree 9 April 2003 no. 70 on certain aspects concerning e-commerce. In the event of dispute between Alkemilla Srl and any final user arising from the General Conditions of Sale, the place of jurisdiction is TARANTO.

Amendments and updates

The General Conditions of Sale are amended from time to time also in consideration of any possible regulatory changes. The new General Conditions of Sale will be effective from the date of their publication on www.alkemillacosmetici.it